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Projector Repair Process

PROJECTOR REPAIR PROCESS

The unit should be packaged in a box (not in envelope – even the envelope with bubble wrap inside). There must be a minimum of 2 inches of space around the unit for extra padding (bubble wrap or packing foam peanuts). It is very important to put extra padding when you ship heavy items like large projectors.
Please fill out and print the Shipping Form and include it in a package. We also have a PDF file with the Address Label for your convenience – you can just print it out, fill in your return address and tape it to the package.

When projector is delivered to our facility it is entered into computer system and we send e-mail to customer with Repair Order to confirm that we have received the equipment.
Equipment is moved to Repair Technician for an estimate.
We e-mail Repair Estimate or call customer and we wait for customer’s approval.

To approve the repair, simply call, WhatsApp or e-mail us to confirm the estimate. Schools, universities and companies can also confirm with a purchase/work order. We do not charge any refusal or re-assembly fee. If you do not want the faulty projector back, we can dispose of it for you at no extra cost.

Once you approve the estimate, our technician starts the repair. Typical repair time is 3–7 working days when parts are in stock and 5–14 working days when parts must be ordered. After the repair, every projector is tested, cleaned and checked for proper working order before delivery.

Dhaka customers can collect the projector from our shop. For customers outside Dhaka, we send it back by SA Paribahan or Sundarban Courier (or your preferred courier) and share the tracking details. Your repair invoice with warranty information is included with the projector.

Contact Us

Address:

Shop 8/A 5th floor, Sahera Tropical Centre, 218 New Elephant Rd, Dhaka, Bangladesh

Phone

+8801921-112055

Email

bdprojectorservice@gmail.com

Business Hours:

Sat - Thu: 10:00am - 6:00pm
Friday: Closed

Please check Contact Us page
for Holiday Schedules.